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Return & Exchange Process

Most of new, unopened merchandise sold by Prettyhouz can be returned within 30 days of the delivery date.

Returns with valid proof of purchase will be exchanged or refunded to your account. Refunds will be issued to the original form of payment, such as credit card, PayPal, etc.

The customer is responsible for the returned shipping fees, unless an item is received by the customer is damaged, defective, or through error by Prettyhouz.

Please contact our customer service manager at to follow the instructions to pack and ship back the return package.

The new package exchanged for will be shipped out once we receiving and confirming the returned package.

So does the refund. We'll issue refund for you after we receiving and confirming the return package. If your original payment method is a credit card, it will take longer. It may take about 1 to 2 weeks to process the bank's refund.



Normally all of our orders are shipped out within 24 hours, even within several hours.

If you cancel your order before the package is shipped out, we need take a 10% charge for the cancellation fee which includes handling and restock.

Once your package was shipped out, we could not cancel your order and issue the refund. Hope you can understand.


Contact us

Any questions or doubts, please feel free to email us at